I’ve never set foot in any Hyatt hotel in my life, largely due to their poor footprint in UK and Europe. However I spotted an awesome deal from the Andaz London hotel, and decided to have a staycation in east London for a few days!
The rate I booked was Hyatt Prive with complimentary third night. For three nights in a King Deluxe room I paid a more-than-reasonable £340, reduced further to £240 thanks to the Amex Hyatt cashback deal. The rate also comes with free breakfast, $100 dining credit and room upgrade, which is very useful since I obviously have no status with Hyatt.
Being the first Andaz hotel in the world, the property is formerly the Great Eastern hotel dated back to 1884. It is just around of the corner of the Liverpool Street station, so transport connection is not a problem. There are also many dining options and shopping outlets in proximity, although the location may be not ideal for tourist purposes.
At check-in I’m told that room upgrade is not included in the rate, which is definitely a lie but I don’t really bother that much. In the meantime they actually honour a credit of £100 instead of $100, which is to our advantage.
I’ve had great troubles with the rooms though. This is the first room I’m given:
The room is in perfect cubic shape, of a very decent size by London standard. It feels more business than leisure for sure, but not necessarily cold or monochrome. The floor lamp is very funky.
Mini-bar is free to all hotel guests. Its content include mineral water, juice and Coca-Cola.
But so much for the good things. Long story short, I had change room twice because:
- Many rooms have no drape, but only blinds. It’s impossible not to be waken up by the early sun.
- The air conditioning unit outside my first room has water leak which leads to noises that prevents me from sleeping
There are some other teething issues but I’m not going to dwell upon them.
This is a floor plan of the building:
As you can see, there are more rooms on the outer circle which also tend to be larger. However the noise level is also higher, plus due to design one wall inclines inward which can be a big nuisance if it’s next to your shower.
I finally got a room on the inner circle, which is larger than the original and features a sofa and a bathtub.
Let’ talk about food then. I was amazed to learn that the hotel has as many as five eating outlets, all of which have opened with the exception of Wine 1901. Average dining cost is about £20 to £25 per person, and during my stay I’ve got a chance to try them all.
It was the only open one on Sunday evening, which is a pub next to the hotel’s main hall. I ordered a Wagyu steak which has a surprisingly low price tag of £13, and it’s ok.
Lady Abercorn’s Pub & Kitchen
A smaller pub which specialises in drinks and nibbles, with exotic recipes from South Korea, Indonesia and India. My chorizo rolls and buffalo wings are very tasty, and I really like the service and vibes here.
A Japanese restaurant, and I generally prefer Asian cuisine. Unfortunately my sushi and ramen are well below expectations, and Miyako has to be my least favourite on-site restaurants.
Rake’s Café Bar
I didn’t dine in this Italian restaurant, but had breakfast here every day. I have to say that breakfast is the biggest highlight of my entire stay.
It’s fully a-la-carte with an extensive menu, varying from Full English and its vegan version, Eggs Benedict, Shakshuka Eggs (very rarely seen in a UK hotel), pancakes and porridges etc. You could easily eat here for a week without repeating the same breakfast.
Both presentation and food quality are great.
There is a daily social hour between 7pm and 8pm. All hotel guests can enjoy a free glass of wine with some snacks from the Miyako restaurant.
I was given a bottle of red wine to say sorry about the troubles I had with my rooms. All hotel staff I interacted with after the incident were already informed about it, and I was made sure that the preferences had been added to my profile to prevent such things from happening should I stay in the future.
I can’t say it’s a great stay, and I will stick to IHG, Marriott and Hilton for my future stays unless there’s another great deal with Hyatt.