Marriott ceased benefits on third-party bookings

Hotel groups have different interpretations when it comes to elite benefits on third-party bookings. Marriott for example, has made it clear in their terms and conditions that elite benefits only apply to qualifying stays.

4.1.c. Benefits of Elite membership apply to stays on Qualifying Rates (as described in Section 2.1.e.) and are reserved for Members only and apply solely to the one guest room in which the Elite Member stays. 

There has been one exclusion though, although not written in the terms and conditions but it has been communicated to individual hotels through the loyal program guide: hotels in Asia Pacific should honour elite benefits even on third-party bookings.

Unfortunately, that perk has also come to an end. As shared by my friend on a Wechat post, someone obtained a copy of a recent communication from a Bangkok Marriott hotel lately.

Staring from January 16, 2023, Asia Pacific excluding Greater China will adhere to the global policy as listed on page 57 of the Loyalty Program Guide. Member benefits will only be available to members who book qualifying rates. Reservations made though third parties, including OTAs and wholesalers, would no longer be eligible for member benefits, regardless of member status. We believe this will create greater consistency with hotels globally.

If you book a Marriott hotel in Greater China via any OTA, count yourself lucky as it is now the only region in the world where your elite benefits are guaranteed. Otherwise, just hope for the best but prepare for the worst!

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