Back in June IHG briefly enabled a new feature to allow redeeming suite upgrade on reward nights at some hotels. It met with technical issues immediately though and was put on brake just a few days after. It appears that the feature has now made a return.
There were rumours that it’s going live on October 2nd, which has become true. There are multiple reports that the customer centre in China is well trained on this matter and can perform the upgrade already.
A reader has also got in touch after successfully upgrading his booking at InterContinental London Park Lane.
Remember that you can request the upgrade from 14 days prior to the check-in date and it’s applicable on a stay of maximum five nights.
I have a four-night reward stay booked at InterContinental Tel Aviv in December and I truly hope to redeem my soon-to-expire suite upgrade there. It’s great that IHG has finally made an improvement, but to be honest they should just do what Marriott does and allow the upgrade on any rate.
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