Continuing with China’s Double Eleven promotions, I’m picking out the highlights that are worthy for non-Chinese frequent travellers. Today, let’s talk about the hugely popular Hyatt Hearts promotion. It’s been running for several years now (2025 here) and has built up a pretty good reputation. Hyatt also tends to introduce something new each time, and this year is no exception.
You can only participate by using Hyatt’s Wechat mini-program. Once you are in, navigation is possible with Wechat’s translation overlay feature.
In a nutshell, you can buy Hyatt Hearts during the promotion:
- Purchase by 11 November
- ¥100 (£11) per Heart
- Maximum of 30 Hearts per person
- Any unused Hearts are automatically refunded after expiry
You can then use these Hearts to book participating hotels through the mini-programme at the special Heart Rate:
- Participating hotels in China and overseas
- Stays must end by 1 March 2027
- Each booking can cover up to two consecutive nights. One night costs one Heart, while a two-night stay may cost either one or two Hearts
- Save at least ¥300 per Heart
- Bookings are non-refundable
More than 270 hotels worldwide are participating. Note that the discount and refund arrangements differ slightly between mainland China and overseas properties. Hotels in mainland China offer a discount of at least ¥300, while other hotels offer a discount of at least ¥200. However, the Heart used for the latter is refunded after the stay, so the effective minimum saving is essentially the same.
In mainland China, Hyatt Hearts can be used at almost all participating Hyatt hotels, with the exceptions of UrCove, Kapok Hotels, Mr & Mrs Smith and The Lost Stone Villas & Spa, Tengchong.
The participating hotels in Hong Kong and Macau are:
- Hyatt Centric Victoria Harbour Hong Kong
- Grand Hyatt Hong Kong
- Hyatt Regency Hong Kong, Tsim Sha Tsui
- Hyatt Regency Hong Kong, Sha Tin
- Grand Hyatt Macau
If you are reading this, overseas properties may be of greater interest. I’ve used AI to put together a list of participating hotels abroad:
The names are AI-translated from Chinese, so I apologise in advance for any potential errors. Here are a few examples from different countries. First, Tokyo:
London:
Seattle:
In many cases, you’re looking at savings of ¥400–¥600 (£45-£67) per night! On top of the immediate discount, there are extra rewards depending on how many Hearts you use during the promotion period:
- Use 3 Hearts and receive 2,000 bonus points
- Use 5 Hearts and receive 1 qualifying night
- Book at least 7 days in advance and receive 500 bonus points per night
Stays completed by 15 December can also stack with Hyatt’s Q4 promotion. For example, if you book in advance and stay for three nights, you can earn at least 3,000 + 2,000 + 500 * 3 = 6,500 bonus points.
Heart Rate bookings also earn normal qualifying nights and points, and can be combined with Hyatt awards such as Guest of Honour awards.
Don’t forget Hyatt’s new partnership with Air Canada. Once registered, you can earn some airline miles alongside your hotel stay. Air Canada elite members and Marriott Titanium members can also now easily apply for Hyatt’s Globalist challenge. Combine that with Hyatt Hearts and it’s a pretty sweet deal.
Since unused Hearts are refundable, there are very few downsides. The main catch is that bookings are non-refundable, so make sure your plans are firm before booking. The other limitation is that the eligible stay window isn’t particularly long.
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