When you attempt to cancel a credit card, especially one with a high annual fee, they will sometimes offer you a retention offer to keep the card.
American Express is known to have marks on your card account. If the agent tries to start the cancellation process, they will see a retention offer right away, if available.
A few months back, it’s widely reported that Amex Platinum cardholders were offered an offer of 15,000 or 20,000 points when called to cancel. I myself was offered 15,000 points as well, which I happily accepted 🙂
However, it appears that Amex has decided that the incentive was not strong enough. Two readers called to cancel recently, and received 30,000 / 40,000 points respectively. This is a 100% increase compared to the last batch.
If you hold the UK Amex Platinum card, feel free to call and make the inquiry, and there may be a nice surprise awaiting!