Has Amex Platinum increased their retention offer?

When you attempt to cancel a credit card, especially one with a high annual fee, they will sometimes offer you a retention offer to keep the card.

American Express is known to have marks on your card account. If the agent tries to start the cancellation process, they will see a retention offer right away, if available.

A few months back, it’s widely reported that Amex Platinum cardholders were offered an offer of 15,000 or 20,000 points when called to cancel. I myself was offered 15,000 points as well, which I happily accepted 🙂

However, it appears that Amex has decided that the incentive was not strong enough. Two readers called to cancel recently, and received 30,000 / 40,000 points respectively. This is a 100% increase compared to the last batch.

If you hold the UK Amex Platinum card, feel free to call and make the inquiry, and there may be a nice surprise awaiting!

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3 Responses

  1. Marty Hilton says:

    I got 30 000 points as well. I think that’s the least AMEX can do. The card benefits are currently non-existent, given the terms of travel insurance and lounges being closed and the list goes on. Benefits as 30£ off with a £150 spend at Gaucho’s just doesnt do it for me.

    Perhaps provide extra cover for travel, or the option of discounted extra cover. Discounts for holiday vaccinations for example. 575£ for a card just for having one simply is just stupid.