{"id":10815,"date":"2021-12-21T13:31:00","date_gmt":"2021-12-21T13:31:00","guid":{"rendered":"https:\/\/www.verylvke.com\/en\/?p=10815"},"modified":"2022-02-20T11:35:09","modified_gmt":"2022-02-20T11:35:09","slug":"have-you-fallen-victim-to-hyatts-complimentary-night-trap","status":"publish","type":"post","link":"https:\/\/www.verylvke.com\/en\/2021\/12\/21\/have-you-fallen-victim-to-hyatts-complimentary-night-trap\/","title":{"rendered":"Have you fallen victim to Hyatt\u2019s \u201ccomplimentary night\u201d trap?"},"content":{"rendered":"\n

If you are a Hyatt customer and don\u2019t stay with them very often, there\u2019s a catch that you should know about which may otherwise come up as surprise in the future.<\/p>\n\n\n\n

It\u2019s not uncommon that hotel groups have the so-called \u201cComplimentary Night\u201d offers, for example Complimentary Third Night<\/em>, or Stay 4 Pay 3<\/em>. It\u2019s no secret that they are actually just a form of discounted rates (in this case 33% off and 25% off respectively), but their marketing department knows how to make those nights sounds free <\/strong>and thus more eye-catching to customers.<\/p>\n\n\n\n

Hyatt is no stranger to such practice, which is most usually seen in their Hyatt Prive program but also in standard rates offered on their website too. However they really are a nasty player in the game \u2013 after my first\u00a0Complimentary Third Night<\/em>\u00a0stay, I found that my account was only credited two qualifying nights instead of three:<\/p>\n\n\n\n

\"\"<\/a><\/figure><\/div>\n\n\n\n

I thought it was a system error at the beginning, but after multiple communications with different CS agents from online chat and Twitter, they all came to the same conclusion that the third night was\u00a0free\u00a0<\/em>and therefore ineligible for credit accrual. They are not lying \u2013 if you look at the rate details, the third night is indeed not charged:<\/p>\n\n\n\n

\"\"<\/a><\/figure><\/div>\n\n\n\n

And there are numerous online reports from people who\u2019ve had the same misfortune, and you can only count your luck on an untrained CS agent or admit defeat. I know it\u2019s in Hyatt\u2019s terms, but they are letting their customers pay for their marketing tricks, which is kind of disgusting.<\/p>\n\n\n\n

Missing one night credit may cause a lot of hassle to the plan of a Hyatt member, but how on earth does it actually benefit Hyatt? I wish they can just come to their senses and stop this malpractice \u2013 I\u2019ve stayed on the same rate with Hilton and IHG many times and never once encountered any issue with my night credits.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you are a Hyatt customer and don\u2019t stay with them very often, there\u2019s a catch that you should know about which may otherwise come up...<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-10815","post","type-post","status-publish","format-standard","hentry","category-word-of-hyatt"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t